Frequently Asked Questions

Frequently asked questions will be updated as required. Please check back periodically.

Frequently Asked Questions
About the Application Process

Who are the beneficiaries? Are those not registered with Basic Resident Registration System eligible?
  • Under the "Emergency Economic Measures to Cope with COVID-19" it has been decided to aid in preventing the spread of the novel coronavirus (COVID-19) while using the simplest possible means to provide swift and precise support to each household.
  • Beneficiaries will be those who are registered with Basic Resident Registration System as of April 27, 2020, and each will receive 100,000 yen.
Can households exempt from resident tax, households receiving pensions, households receiving unemployment insurance, and households receiving public assistance also be beneficiaries?
  • There are no conditions applied based on income.
  • Households receiving pensions, households receiving unemployment insurance, and households receiving welfare can all be beneficiaries.
  • Furthermore, for those receiving welfare, the special cash payment will not be treated as income when determining income.
Can foreigners be beneficiaries?
  • Foreigners registered with Basic Resident Registration System are eligible.
  • Foreigners on short stays or illegal residents are not registered with Basic Resident Registration System and so are not eligible.
  • However, from among those on a short stay on the date of record, if they have been registered with the Basic Resident Registration System prior to the date of record, and are then registered again with the Basic Resident Registration System after the date of record, then they are eligible.
  • If the beneficiary is applying for refugee status, and their children were not registered with the Basic Resident Registration System on the date of record (April 27) due to being on a short stay, those children will also be eligible.
Are children born on April 27 (the date of record) eligible to be beneficiaries?
  • Yes, they are eligible.
    Children born on April 28 or later are not eligible.
Are people who died on or after the date of record eligible to be beneficiaries?
  • Those who died on or after the date of record (April 27) are eligible.
    However, if the head of the household has died on or after the date of record, then please note that the following procedure will apply.
    In the case that the head of the household, the intended applicant and recipient, died on or after the date of record (April 27) and:
  • ① Died without making the application.
  • -   If there are family members other than the head of the household, then in principle the one of them who becomes the new head of the household will make the application and receive the payment.
  • -   If it was a single person household, then the household itself will no longer exist and so the payment will not be made.
  • ② Died after making the application.
  • -   The payment will be made to the head of the household who died, and it will be treated as inheritance along with the rest of their inheritable assets.
  • -   Even if they are single person household, the payment will still be treated as an inheritable asset.
Are those who were living in Japan on the date of record but not registered with Basic Resident Registration System eligible to be beneficiaries?
  • If you perform the procedure at the counter at your municipal office to restore their registration, they will be eligible even if the actual date of the restoration comes after the date of record.
Are people who have been living overseas and have now returned to Japan eligible to be beneficiaries?
  • If they returned by April 27 and have been living in Japan since then, they are eligible. Please register them in the municipality in which they live.
Who will actually receive the payment?
  • The recipient will be the head of the household to which all beneficiaries belong.
What kind of application procedures are required in order to receive the payment? Where should I go to apply?
  • Giving consideration to the demands placed on the applicant and preventing the spread of the disease, the application procedures have been made as simple as possible.
  • There are two basic types of application; postal applications, in which the recipient (head of the household) returns an application form sent to them via the postal system from their municipality, and online applications, a digital application using a My Number Card via the MynaPortal.
Are there any documents that I should prepare apart from the application form?
  • Each of the application procedures requires the following documents.
  • Postal Applications

    1Identity verification documents
    A copy of your My Number Card, driver’s license, health insurance card etc.
    2Documents to verify the payment transfer account
    A copy of a bankbook, cash card or printed screen of an online banking service which shows the name of financial institution, account number and the name of account holder
    (These documents are not required if the account is held by the recipient and used for direct debit payments of water and other utility bills.)
  • Online Applications

    Documents to verify the payment transfer account.
    Those with a My Number Card can apply online and will use their card for identification purposes via electronic signature, and so identity verification documents are not required.
When can I make my application?
  • Preparations are underway to allow applications to be made as quickly as possible.
    The actual date for the start of applications will be set by each municipality, but the government (the Ministry of Internal Affairs and Communications) will also use our homepage etc. to provide as much information as possible.
  • When will applications be accepted until?
    • Applications will be accepted for 3 months from the start of postal applications for the relevant municipality.
    If the head of the household has some physical disability that means they cannot apply themselves, how should we apply?
    • If the head of the household will have difficulty applying, someone may apply for them using the postal application or in person.
    • Applications for the head of the household will be accepted from those who are members of the household of the applicant, their legal representative, members of their family, and anyone else who cares for the applicant on a regular basis as of the date of record (April 27) and is approved by the head of the municipality (*).*

      Public welfare officer, president of a neighborhood association, relative etc. who takes care of the head of the household.

    • When making an application for someone else, documents must be attached explaining the relationship between the head of the household and the one actually making the application.
    What should I do if I have returned to my family home when the application form from the municipality arrives, and I am unable to collect it at my normal home?
    • You can use the Japan Post forwarding service (*) to have your post forwarded to your current location.
      • You can apply for the service online.
        https://welcometown.post.japanpost.jp/etn/
      • If you do not have access to the internet, you can take documents that confirm your identity and your prior address (driver’s license, resident record etc.) to your closest post office and fill out the forwarding documents at the post office to apply.
    • Also, even if you cannot collect the application form, if you have a My Number Card you can apply online.
      If you have any issues, please contact your municipality.
    What kind of procedures does the online application involve?
    • Online application for the special cash payments is intended to be offered using the government-operated internet service "MynaPortal."
    • The date for starting to accept applications will differ depending on the municipality, so please check the homepages etc. of each municipality.
    • Only the head of the household on the date April 27 can perform the online application. You will also need your My Number Card and password that you set when you received your My Number Card (6 - 16 letters / numbers long) for digital verification (*).
      • Please note that when performing digital verification, if you input an incorrect password five times in a row your password will be locked. You will then have to apply at the applicable window in the municipality that issued the password to reset your password by removing the lock and initializing it.
    • Online, you will need to input information on the applicant and the members of their household, information on the payment transfer account (*), and upload documents to verify the payment transfer account.
      • Copy of a bankbook, cash card or printed screen of an online banking service which shows the name of financial institution, account number and the name of account holder
    Can I proceed with an online application prior to the application form arriving by post?
    • As there is no need to have the application form on hand when performing the online application, there is no need to wait application form to arrive.
      Please note that the date for starting to accept applications will differ depending on the municipality, so please check the homepages etc. of each municipality.
    Do you need a My Number Card in order to make applications online?
    • A My Number Card is required (which must contain digital verification).
      When applying you will also need the password that you set when you received your My Number Card (6 - 16 letters / numbers long) for digital verification (*).
      • Please note that when performing digital verification, if you input an incorrect password five times in a row your password will be locked. You will then have to apply at the applicable window in the municipality that issued the password to reset your password by removing the lock and initializing it.
    • Furthermore, in order to read the digital verification from the My Number Card, you will need an IC card reader/writer or a smartphone capable of reading the card information.
      Please see the FAQ below for details of supported smartphone models.
      https://faq.myna.go.jp/faq/show/2587?category_id=3&site_domain=default
    When performing an online application, can I also apply for family members who don't have their own My Number Card?
    • Only the person performing the online application (head of the household, who is making the application and will receive the payment) needs to have a My Number Card.
      The applications for any family members who don't have a My Number Card (and live in the same household as the head of the household) will all be performed together.
    Can I make an online application using the My Number notification card, rather than an actual My Number Card?
    • You cannot make an online application using a My Number notification card. Please apply for a My Number Card for the head of the household who will perform the online application.
    I am unable to log into MynaPortal.
    • There is no need to log into MynaPortal in order to make an online application for the special cash payment.
      Without logging in, you can proceed to the application screen for the special cash payment from the "Pittari Service."
    On the online application screen, the field to enter my postal code is not displayed. What should I do?
    • If you have a content blocker active for Safari on an iPhone (smartphone), the postal code field will not be displayed. Please turn off the Safari content blocker and try again.
    I am unable to upload documents to verify the payment transfer account (an image).
    When I read the My Number Card at the "Apply electronic signature" part, the session times out (iPhone).
    • Pressing the bottom right tab in Safari, turning off "Private Browsing" in the bottom left, and then applying again should resolve this problem.
    When I read the My Number Card at the "Apply electronic signature" part, no error is displayed but it never completes reading the card.
    • There is a chance that you are not placing the My Number Card correctly on your smartphone. Please see the page below.
    • iPhone
    • Android
    On the "Apply electronic signature" screen, after reading the card the "MynaPortal AP" top page is displayed, and when I press the "Pittari Service" button it returns to the Pittari Service top screen (iPhone).
    I would like to know if my online application has been completed.
    • Once you have completed the online application, a screen displaying "Your application has been sent" will be displayed, and an "application number" will be displayed.
      If you have not seen these then your application is not complete. Our apologies for the inconvenience, but please perform the application process again. You may also inquire to the municipality you are applying to.
    I have pressed "Send" but the application complete screen is not displayed, and I have not received an automated email reply. Have I completed my online application?
    • No, the application is not completed. Our apologies for the inconvenience, but please perform the application process again.
    I have not received an email to the email address that I registered.
    • The following causes can be considered.
    • 1.The email address that you registered had a mistake in it.
      We apologize for the inconvenience,
      but please check the email address that you registered to make sure it is correct.
    • 2.Under your spam email settings, you have selected to reject all emails other than from permitted email addresses.
      If you only wish to receive email from specific addresses, please add "myna.go.jp" to the list of email addresses that you will receive email from.
    • 3.The email has been sent to your spam folder.
      Please check your spam folder.
    I have connected the Windows MynaPortal AP with an IC card reader/writer, and placed the My Number Card on it, but the following error is displayed.
    "An error has occurred during communication with the card.
    Error Code: EW144-1500
    Error Details: 0x8010001d."
    Please tell me how to resolve this issue.
    The error codes EW244-1500, EW340-2000, and EW640-2000 may also be displayed.
    • There is a possibility that you have not started the Smart Card service in your Windows settings. Check the status of the Smart Card service using the following method, and then try again after starting the Smart Card service.
    • 1.Press the "Start" button. From the menu that appears, click on "Windows Administrative Tools" and "Services" will be displayed. Click on "Services."
    • 2.From the list of services double click on "Smart Card" to open the "Smart Card Properties." Change the start-up type to "Auto" and then click "OK".
    • 3.From the list of services double click on "Smart Card" to open the "Smart Card Properties." Click the "Start" button for the service status and then click "OK".
    • 4.Confirm that the start-up type for the "Smart Card" service is set to "Auto (trigger start)" and the service status is showing "Executing."
    • If the above method still does not work, try reinstalling the IC card reader/writer's driver.
    Error code EW-144-0300 is displayed. What should I do?
    • Please try again. If the same error is still displayed, please reinstall the MynaPortal AP and try again.
    When performing an online application "Error 115" is displayed. What should I do?
    • "Error 115" is displayed when something such as moving house means your digital verification is now invalid. You can request that digital verification can be reissued by the municipality where you live, so please contact the municipality where you live.
    When performing an online application "Error 111" is displayed. What should I do?
    • "Error 111" is displayed when the expiry date on your digital verification has passed. You can request that digital verification can be reissued by the municipality where you live, so please contact the municipality where you live.
    If I have forgotten the password I set for My Number Card digital (signature) verification, what should I do?
    • We apologize for the inconvenience, but please visit the counter at the municipal office where your residence record is registered and perform procedures to reset your password.

      (Caution)When resetting your password, verification via official photo ID will be required. For more details, please contact the municipal office where you live.

    When making an application, I am required to attach a copy of a bank book or cash card that can verify my account information. Why is this required?
    • In order to receive the special cash payment into your account, the account number and other information needs to be provided when stipulating an account, and in order to confirm the account for payment we are asking for a copy of your bank book etc.
      If your bank book or cash card have information other than "name of financial organization receiving the payment," "branch number," "type of account (savings / current etc.)," "account number," and "account name (katakana)" (information such as your personal stamp, the credit number on a cash card with a credit function etc.) then you may black those parts out on the copy.
      We thank you for your cooperation in helping to provide fast and error-free payment for all.
    The application form and provided documents contain account information; is there any chance of this information leaking?
    • All personal information received from members of the public in the commission of the special cash payments program, including bank account information, will be handled in accordance with personal information protection regulations as stipulated by your municipality, will not be used for anything other than as required by the payment program, and will be strictly managed and disposed of.
    How will the payment be received?
    • In principle, it will be paid into a bank account in the name of the recipient.
    How can I refuse the payments for my entire household?
    • If you do not return the application form sent to you by post, you will not receive any money, allowing you to refuse the payment.
    Is it possible to receive payments for just a number of eligible beneficiaries, rather than all of them?
    • It is possible for all or any number of your household to select not to receive the payment.
      On the application form there are check boxes placed for each member of your household. Entering a check mark into those who do not wish to receive the payment will allow any number of your household to refuse the payment.
    Will the special cash payment be eligible for taxation?
    • The special cash payment will be ineligible for taxation under the law, and so will not be taxed.
    There is something I don't understand about the process, and I wish to discuss it with my municipality, but I am worried about getting infected with COVID-19. What should I do?
    • There are explanatory materials on the government (Ministry of Internal Affairs and Communications) homepage etc., so please take a look at those. We also have a call center that can be used to make inquiries.
      Furthermore, the counters at your municipal office are being dispersed, disinfectant is being placed, and other measures will be thoroughly taken in order to prevent the spread of infection.
    Will the 100,000 yen special cash payment be paid in addition to the 300,000 yen benefit (lifestyle support emergency payment)?
    • In light of changes to "Emergency Economic Measures to Cope with COVID-19" (cabinet decision April 20, 2020), the plans to provide households in economic difficulties with 300,000 yen have been replaced with the simplest possible means to provide swift and precise support of 100,000 yen per person to each household.
    Overall notes
    The above information is correct as of the time of posting. It may change in accordance with future developments. Further updates will be made as soon as details are confirmed.